Our processing capabilities allow us to focus on all mobile device platforms including all phones, tablets, & laptops, regardless of the operating system.
Our Community Purchase Program & Buyback+ Program help qualifying clients take a passive approach to buyback.
All devices go through a detailed inspection audit process — cleaning, wiping data and electronic recycling via R2v3 standards.
Every buyback proposal includes a maximum payout, average historical payout, & a guaranteed minimum payout, ensuring you see all ends of the potential payout spectrum.
Once we receive your device information, we will be able to provide an estimate quote to you within 48 hours.
Your representative will coordinate device pickup and shipping with you.
Once your units arrive at our processing facility, they will go through a detailed inspection audit process.
A full report and payment - cash or credit - will be sent to you.
Based on the information you give us, we work hard to provide an accurate price range that you could expect for your devices.
After a quote is signed, a dedicated representative will walk you through the entire process. Your rep will coordinate device pickup and shipping with you.
The guaranteed minimum is calculated using the quoted device quantity; if the actual number of devices received is different from the quoted, then the guaranteed minimum will be adjusted accordingly. The guaranteed minimums only apply to batches with 20% fall out or less.
After a quote is signed, we have two options for retrieval. Either third-party shipping - ground shipping or LTL (Less than Truck Load) shipping, depending on the size of the shipment - or our white-glove pickup service.
A dedicated representative that will walk you through the entire process and coordinate device pickup & shipping with you.
Your dedicated representative will be ready to get you the materials you need and answer any questions you may have.
We supply shipping materials including boxes, shipping tape, & bubble wrap along with a guide to show the best way to pack your devices safely.
The step-by-step checklist allows you to understand the logistics process, keep you informed, and make sure everything is on track.
Our White Glove Pickup service is there for those who don’t want to lift a finger. This service includes:
The step-by-step checklist allows you to understand the logistics process, keep you informed, and make sure everything is on track.
All packaging and loading is covered by us
Coordination of logistics and pickup date / time
Secure retrieval and shipping of your devices
Once your units arrive at our processing facility, they go through a detailed inspection audit process. Each device undergoes an R2 certified 18-point inspection to remove data and assign an A-F grade based on the cosmetic and functional condition.
Our robust 18 point inspection includes:
Device information
Cosmetic testing
Functional testing
Technical notes
Real Time Reporting
With seamless automation we provide in-depth reporting & status updates every step of the way.
Audit Capabilities
To ensure we remain R2 compliant, Netsuite allow our QA team to conduct accurate quality assurance checks.
Custom Build
With an in-house systems team, we have custom built software products that have improved operational efficiencies.
Grading Accuracy
Grading consistency with robust processing software is key to building long term partnerships.
Transparency
We provide transparency during the entire process, as well as sending partners accurate, up-front valuations.
Scalability
With built-in continuous improvement methods, we are able to process more product every month, breaking our own records each year.
Every device that enters our warehouse undergoes an 18-point inspection to properly remove data and to accurately grade out each device. To ensure full transparency with our customers, we provide a full detailed inspection report. The grading report includes:
General information
Functional testing
Technical summary notes
Grades
Our grading scale used when evaluating the cosmetic condition of the devices.
Adjustments
Any product or issues that were otherwise unaccounted for but added to the total amount.
MPN
A unique number issued by manufacturers to identify individual products.
Engraving
Any custom etching that’s imprinted into the device.
Notes
Additional comments to clarify price and issues that may arise.
Payment Summary
An overall summary of your device audit including all device payouts plus additional adjustments made to equal your total buyback reconciliation.
We've recently launched a Community Purchase Program that offers a hands-off solution for selling devices back into your community for either school or personal use, all online and at a discounted rate. And best of all, this feature is a COMPLETELY FREE option in every device buyback we process - it’s just a perk of doing business with us.
Benefits of a Community Purchase Program include:
Over 200+ quality devices to shop from including MacBooks, iPhones, iPads, Chromebooks, and more
Custom discount code to use & share with your community
Buy devices for your school, staff, students, or let them all buy devices individually
Send your seniors to college with easy access to affordable technology
"This year, we began using Tech Defenders for device buyback. Their on-site white glove service was painless, quick, and efficient with industry leading returns."
"I am currently in the process of doing a second buyback deal with Tech Defenders. It's a great way to get some money back into the school district for use towards other needed purchases and reducing dated unused inventory that is taking up space."
"Tech Defenders did a great job keeping the buyback option simple and streamlined. From the quote process, to the pick up process, to the payout, all was smooth."
The R2v3 Certification provides a common set of processes, safety measures, and documentation requirements for businesses that repair and recycle used electronics. R2v3 is rigorously and independently audited, emphasizing quality, safety, and transparency.
ISO 9001 sets out the criteria for a quality management system and is the only standard in the family that can be certified to. This is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.
ISO 14001 sets out the criteria for an environmental management system and can be certified to. It maps out a framework that a company or organization can follow to set up an effective environmental management system.
ISO 45001 specifies requirements for an occupational health and safety management system, and gives guidance for its use, to enable organizations to provide safe and healthy workplaces by preventing work-related injury and ill health, as well as by proactively improving its performance.
